1. Eligibility for Returns:
   • Items must be unused, in their original condition, and with all tags and packaging intact.
   • Returns are accepted within [3] days from the date of delivery.
2. Initiating a Return:
   • To initiate a return, please [contact our customer service department / log in to your account and follow the return instructions / use our online return form].
   • Provide your order number, the name of the product you wish to return, and a brief reason for the return.
3. Return Shipping:
   • Customers are responsible for the cost of return shipping unless the return is due to an error on our part.
   • We recommend using a tractable shipping method to ensure the safe arrival of your return.
   • If the product is damage or any part is missing then shipping cost is bearable on ur part.
   • Before open the product customer create a video and send on our customer care mail id.
   • If the purchased product includes an add on or comes in a combo while returning. All the products should be present but return only single product.
   • If shipped product is wrong delivered by our side then you are eligible to return and refund.

4. Refund Process:
   • Once we receive your returned item, our team will inspect it and process the refund accordingly.
   • Refunds will be issued to the original payment method within [7] business days.
5. Exchanges:
   • If you wish to exchange an item, please follow the return process and place a new order for the desired product.
6. Damaged or Defective Items:
   • If you receive a damaged or defective item, please [contact our customer service department / follow the instructions on our website] within [3] days of receiving the product.
7. Non-Returnable Items:
   • Certain items, such as [inkjet printers, consumables.], are not eligible for return.
   • Purchase by cash on delivery is not refundable.
8. Customer Support:
   • Our customer support team is here to assist you. If you have any questions or concerns regarding the return process, please [contact us / call our helpline / visit our FAQ page on the website].

Thank you for choosing [BALAJI ENTERPRISES] for your purchase. We value your trust and are committed to providing excellent service throughout your shopping experience.